FAQ
FAQ
Customer service management
Ordering & Payments
How do I place an order?
Simply browse products, add items to your cart, and proceed to checkout.
What payment methods do you accept?
We accept Mastercard, Visa, Ecocash, Innbucks, Omari and bank transfers.
Is my payment secure?
Yes! We use SSL encryption to protect your payment information.
Shipping & Delivery
Where do you deliver?
We ship nationwide and internationally, with tiered delivery options.
How much is shipping?
Shipping costs vary based on location, weight, and delivery method.
How long does delivery take?
Local deliveries: 1–3 days
Nationwide deliveries: 3–7 days
International orders: 7–14 days
Returns & Refunds
What is your return policy?
You can return unused items within 30 days for a refund or exchange but not food.
Do I pay for return shipping?
If the item is damaged or incorrect, we cover the return cost. Otherwise, the customer pays for return shipping.
How long does it take to process refunds?
Refunds are processed within 5–10 business days after the return is approved.
Customer Support
How can I contact Snowtrack.shop?
You can reach us via email or phone through the contact options available on our website.